• Cookies and Tracking technolgies

• What is a cookie?
  A cookie is a text file containing a small amount of data which is downloaded to your computer when you visit our website. The vast majority of websites use cookies and tracking technologies. Cookies are useful because they help us arrange the content and layout of our website and recognise those computers that have been to our website before. They allow us to remember your preference settings and play an important role in helping us to enhance the usability and performance of our website and your experience using it. Some cookies are also essential to enable you to move around our website and use its features. They also help us to identify which page is the most popular and the types of journey visitors have to our website.
• When are cookies placed on my computer?
  When you first access our website you will receive a message advising you that we use cookies, and some cookies will be placed on your computer. This was necessary in order to display the website page to you. If you continue to use our website, further cookies will be placed on your computer to maximise your experience on our website and to help us understand how we can improve the website.
• How can I stop cookies being used on my computer?

  If you don’t want us to place cookies on your computer then there are a number of ways you can opt out - setting your browser either to reject all cookies, to only allow “trusted” sites to set them, or to accept only those cookies from those websites which you are currently on.

  Please remember – if you do delete all your cookies, some features of our website, such as remembering your login details, will not work and your experience on our website may be affected.

  A good reference is the website www.aboutcookies.org which is run by the law firm Pinsent Masons. It gives detailed step by step guidance on how to control and delete cookies depending on your browser type. You can then adjust your browser settings to your preferred level of protection.
• What cookies do you use?
  • XSRF-TOKEN, _cardyard_session, cy_cookie_policy_consent and remember_user_token: These are all used to manage your session and keep you safe.
  • _ga and _gat: Used by Google Analytics. For more information click here
  • _cfduid: This is placed by intercom and is used for chat.
• Where can I find more answers?
  A full list of Help Pages can be found at Help page.