You should not post physical cards to us unless you have first discussed this with us. All cards can be sent to us electronically, and we only accept physical cards when you have a large number, and by special arrangement.

If we have agreed for you to post the cards, here are some guidelines.

• Use a postage stamp, and write your return address including the send code (also called `order code` which is a 7 character code specific to your package) on the envelope. If Royal Mail has a problem delivering your item to us, they rely on the return address to get the item safely back to you or if the envelope hasn't got sufficient postage, we are able to contact you immediately.
• Use a sturdy envelope. We find that gift cards can easily break through the side of an envelope as it falls into a postbox, so make sure the envelope is strong, and secure the cards so they don't move, but please don't put sellotape over them as the residue is very hard to remove.
• To avoid letters being held by Royal Mail, use a large letter stamp, just in case it is thicker than 5 mm which can happen if the contents move. If you want complete peace of mind, use Royal Mail special delivery which will refund you the value of the cards if they don't arrive. The other Royal Mail service that some people choose is signed-for and this provides proof of hand delivery. Whatever you do, don't forget to write your return address on the envelope.

Our address is as follows. We recommend using Royal Mail signed for service:

Cardyard
6 Lyndhurst Road
EXETER
EX2 4PA