Due Diligence


The process of due diligence is the verification of your identity to satisfy our anti-fraud checks and legal obligations such as Anti Money Laundering. We may send details to our trusted credit reference agency TransUnion. The data we may send are email, phone, address, bank account details, driving licence details* and passport details*. We will only send your details if you are selling a gift card to us with a greater value than our threshold value, or you are buying gift cards from us and our security system has flagged the transaction as risky. You will be informed before your details are sent. The act of sending this information will not be registered against you by TransUnion, and will have no effect on any other applications you make for any other service.

For more information on TransUnion's privacy policy, follow the link https://www.transunion.co.uk/legal-information/bureau-privacy-notice

* Note, we will only be able to send your driving licence and passport details to our credit reference agency if you have supplied them to us by request.