Selling gift cards

  • How do I sell

    In order to sell your gift cards please do the following steps: Go to the ‘sell gift cards’ tab. https://www.cardyard.co.uk/sellSearch for the shop – select the type of gift card (Gift Card, eGift card, eVoucher, digital Gift Card)Fill in the value, quantity. (For certain retailers you have to fill in codes by clicking on the blue codes button. Fill in the codes.)Add the gift card and continue to the next page.
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  • When will I receive payment?

    You will receive payment for your submitted gift cards 2 weeks after Cardyard has sold them on.Payment is made on the day promised, and it can take until 5:30pm for the funds to arrive in your bank account. We are unable to make payment earlier as we have to strictly follow our procedures.
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  • Where do I send my gift card?

    To upload your evidence of your eGift Card or physical gift card you can either attach it when you list the card or email it to us e@cardyard.co.uk . We require one of the following: original email, URL link, PDF form, a clear photo of your gift card, a screenshot or photo of a print out etc. It must show the card details and value. Please include your sell order number in the email.Most physical gift cards are now to be sent to us electronically by entering the card numbers and uploading photos or links . Only a couple of retailers we will require the card physically. We are now only processing physical cards posted into us, once a week but cards submitted online, are processed daily.The postal address is: Cardyard, PO Box 842, EXETER, EX1 9WZ. Ensure you include your sell order number and a return address on the envelope just in case Royal Mail have a problem with delivering your card and need to return it. The cost of postage is NOT covered by Cardyard.
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  • Why am I being asked for ID?

    Any card £150+ or when you hit the selling limit threshold we will be asking you for ID. We use this ID to do a due diligence check. The process of due diligence is the verification of your identity to satisfy our anti-fraud checks and legal obligations such as Anti Money Laundering. We may send details to our trusted credit reference agency TransUnion. The data we may send are email, phone, address, bank account details, driving licence details* and passport details*. We will only send your details if you are selling a gift card to us with a greater value than our threshold value, or you are buying gift cards from us and our security system has flagged the transaction as risky. You will be informed before your details are sent. The act of sending this information will not be registered against you by TransUnion, and will have no effect on any other applications you make for any other service.It's important that your details are up to date. if you have recently moved please let us know and/or let us now the previous address. Any discrepancy between the address on account and ID will be rejected. We will only do the due diligence check once.For more information on TransUnion's privacy policy, follow the link https://www.transunion.co.uk/legal-information/bureau-privacy-noticeIf you don’t wish to comply with our request, you can cancel the sale or let us know and we will cancel it for you. If your due diligence check comes back as a fail, we can’t accept any cards from you.* Note, we will only be able to send your driving licence and passport details to our credit reference agency if you have supplied them to us by request.
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  • How can I receive payment?

    We pay via bank transfer to your bank account, PayPal or Cardyard credit.
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  • What is Cardyard credit?

    All customers of Cardyard have a Cardyard account. When you sell a gift card, you can choose to receive cash or have it paid into your Cardyard account with a 5% bonus. To get this bonus, choose "Cardyard account credit" in "Payment Method for each card you sell. We pay this bonus because you avoid a transaction fee. You can use your Cardyard account to purchase a gift card and save even more money. Money in your Cardyard account never expires; you can buy a gift card with it at any time.
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  • Seller obligations after receiving payment

    Thank you for selling your gift card to Cardyard. Now you have received payment, you are no longer the owner of the gift card. You must not spend the gift card, or allow anybody else to spend it. You have guaranteed the value and expiry date of the card, and if these prove inaccurate you will have to pay us back. Your obligations continue until the value of the gift card has been spent in full, and this may take many months. Click here for our terms and conditions relating to selling gift cards on Cardyard:-> terms_supply_of_service
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  • What is the difference between a gift card and eGift card?

    A 'gift card' is the collective name for plastic gift cards, gift certificates, gift vouchers, and anything with a cash value that has been purchased from a retailer and can subsequently be redeemed and spent at that retaile..An eGift or email Gift Card is a gift card that is sent by email, and is purely in electronic form. If you are sending us an email Gift Card, you must forward on the original email or URL link. We protect the identity of our customers and will not send any personal detail to another customer, but we must see the original email.
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  • Will you accept and validate my gift card?

    It must match the description and type. We accept transcript codes directly into the website for several retailers and are expanding this possibillity.Missing, incomplete or invalid cards will be marked as invalid and not accepted.If you are sending an email gift card and the link to a website to retrieve the card and a form is required or password, we will not be able to process it, so make sure it’s simple and clear. Refund/return and exchange cards are non-transferrable and we have an agreement with the shops that we won't take them. The value of all the cards & vouchers you sell to us in one go (package) cannot exceed £500* unless you have obtained our agreement.You cannot sell us more than £1,000* worth of cards in one month without our agreement.You must have a UK billing address.It must have a minimum of 3 months expiry The value and expiry date of the gift card must match the data provider.If you are selling us gift cards worth over £200 we may ask you for details on their source - ie where they came from plus we require a photo ID or passport with utility bill due to our due diligence process.
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  • How do I cancel my sale

    If you want to cancel your sale, provided the cards have not been sold already. Go to your account > sell orders and cancel the sale. If the cards have already been sold, there is nothing we can do. Deleting your account will not mean your order has been cancelled.
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  • How do I change my payment method for my sell order?

    If you want to change the payment method for your sell order you are due to receive payment for, please go into your Cardyard account and go to payment method and save the correct details. Payment details need to be updated 12 hours before payment is due. Payment days are Monday, Wednesday and Friday. Once payment has been made, we are unable to change this.
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  • I’ve received less than the amount I should have been paid?

    If you believe you are owed more than what you have been paid please get in contact on support@cardyard.co.uk . Sometimes there are discrepancies between the listed card and validation by us. We will always contact you when this is the case to ensure you are happy to proceed.For example, a Currys PC World Promotional card is less value than a Currys PC World gift card and it may be listed as a gift card rather than a promotional card and when verifying the order, we will adjust it which will update the correct value.
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  • What is the safest way to post a Gift Card to Cardyard

    Use a postage stamp, and write your return address including the send code (also called `order code` which is a 7 character code specific to your package) on the envelope. If Royal Mail has a problem delivering your item to us, they rely on the return address to get the item safely back to you or if the envelope hasn't got sufficient postage, we are able to contact you immediately. Use a sturdy envelope. We find that gift cards can easily break through the side of an envelope as it falls into a postbox, so make sure the envelope is strong, and secure the cards so they don't move, but please don't put sellotape over them as the residue is very hard to remove. To avoid letters being held by Royal Mail, use a large letter stamp, just in case it is thicker than 5 mm which can happen if the contents move. If you want complete peace of mind, use Royal Mail special delivery which will refund you the value of the cards if they don't arrive. The other Royal Mail service that some people choose is signed-for and this provides proof of hand delivery. Whatever you do, don't forget to write your return address on the envelope. We have a PO Box dedicated to gift cards which separates them from other company mail. The PO Box is operated by Royal Mail and can handle all Royal Mail deliveries such as signed-for and special delivery. The address is: CardyardPO Box 842EXETEREX1 9WZ Couriers such as dpd, yodel and UPS can't deliver to a PO Box, in which case send to head office: Cardyard6 Lyndhurst RoadEXETEREX2 4PA
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  • Why don't you list the shop or type for the gift card I want to sell

    We are not currently extending our range of shops. If we don't accept a shop for which you have a gift card, feel free to contact us through email at support@cardyard.co.uk and we will add it to the list for consideration, but we have no plans to extend the range in the near future.
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  • How do I donate to Charity

    You can donate the value of your unwanted gift card to aDoddle. Choose 'Donate' on the second page of the Sell process.Cardyard account creditBank accountPayPalDonate <- Select this payment methodWe will process your gift card in the same was as a card processed for cash payment, but instead of sending the proceeds to you, we send them directly to aDoddle.
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