To buy a gift card you need to
Proceed to checkout and make paymentshow less
When you buy a card from Cardyard, you are covered by our 42 day balance guarantee. This covers your gift card for 6 weeks from purchase. Should there be a balance discrepancy during this period, we will refund or replace the difference.
We request you spend your gift card as soon as possible, and don't lose sight of it. If you don't spend it in a couple of days, before you know, 2 months have passed. We suggest you do not purchase a gift card from Cardyard until you are ready to spend it, and then spend it as soon as possible.
The retailer will have a longer expiry period on the gift card, but we only guarantee the balance on a gift card bought from us for 6 weeks. So have a spend plan before you buy the gift card from Cardyard, then spend it as soon as possible.
Because of this short "Spend by" date, gift cards bought from Cardyard are not suitable for gifting.
Gift cards on Cardyard are supplied by our sellers who are members of the public. We don't have direct access to the gift card systems like a retailer, and have to rely on the seller for assistance if something goes wrong. As time goes by it gets harder to engage with the seller who themselves often lose access to the retailer, or whoever supplied them. So we have to apply a reasonable time period after which we can no longer guarantee the gift card balance.
We find that buyers who experience problems with their gift card after 6 months or so have often spent the cards themselves, or a family member has spent it, but it becomes increasingly difficult to prove.
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You have 6 weeks to spend a gift card bought from Cardyard. The Spend by date is 6 weeks after purchase.
The retailer that issued the gift card often puts their own time limit on a gift card, and this is the expiry date.
Your gift card will probably still work after the Spend by date, but it will not work after the expiry date.
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eCodes are for online use only. You will be sent the card number and pin ONLY, there will be no digital card/link for a card. These are strictly for online use only and can’t be taken into store to be used. eCodes are different to eGift Cards.
eGift Cards can be used both online and in store (provided the retailer can use gift cards in store). eGift Cards are sent with a digital cad/link for a card.show less
Currently payment methods are:
There are no plans to accept Amex or PayPal. You can only pay, and get paid, in UK £ sterlingshow less
Sometimes transactions may fail to pass our security checks so in order to follow due diligence, we are required to ask for additional information to ensure the card belongs to the named card holder.show less
You can turn on notifications (https://www.cardyard.co.uk/users/edit#!/notifications) for cards by going to ‘buy gift cards’, type in the retailer you are after and then turn on ‘notify me when in stock’. These notifications are sent out at 12pm every day.show less
If you experienced an issue with a refund, contact us on email@example.com. In most cases it is the card issuer who hasn’t processed this yet which can take between 5 days till a month pending on your card issuer.show less
Cardyard gift cards are not suitable for gifting, only self-use.
Cardyard sells gift cards that come from the public. We only guarantee the balance on a gift card for 42 days from purchase, and somebody receiving a card as a gift may not appreciate this. If a card doesn't work, we will only accept notification from the purchaser and not the final recipient. Physical cards have their PIN revealed, and may not be pristine.
If you are happy with all of the above, then by all means buy a gift card from Cardyard to give as a gift.show less
If you bought gift cards from Cardyard, but then change your mind (buyers remorse) within 2 weeks, and would like a refund, we can do that, but you must agree to these terms:
By requesting a refund, you are agreeing to these terms.
You have no right to a refund; they are given out of goodwill at the discretion of management. We will only offer a refund on one or two purchases and will refuse multiple or repeated refunds.show less
If you haven’t received your gift card in the post just yet, please report this first to firstname.lastname@example.org and include your order number so we can check when it was dispatched and to which address. As we send purchases First Class, there is no guarantee always that Royal Mail delivers it the next day. Items are reported as lost by Royal Mail after 10 working days.show less
As part of our verification process we need to reveal the pin in order to validate the card and ensure that the correct funds are on the card.show less
After purchasing a gift card from Cardyard you may find it doesn't work and cannot be redeemed, or the value is less than promised. This is very unusual but it does happen. Contact support through chat or send an email to email@example.com. We will start an investigation which involves finding as much information as possible from the retailer, and reporting the issue to the seller. The following are most helpful.
We need 3 days to carry out an investigation, but this could extend if the seller disputes the claims; we will let you know. The Ts&Cs say this could extend to 4 weeks.
It should be remembered the gift cards sold on Cardyard come from members of the public, and are discounted. One of the reasons for the discount is to cover the very slim possibility there is an inconvenience due to the card not working, and we are here to mitigate that risk.
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