Buying Gift Cards

  • How do I buy a gift card?

    To buy a gift card you need to Go to the 'buy gift cards' tab: https://www.cardyard.co.uk/buyYou can set notifications for the brands you are interested in. https://www.cardyard.co.uk/users/edit#!/notifications Proceed to checkout and make payment
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  • What is the difference between a gift card and eGift card?

    A 'gift card' is the collective name for plastic gift cards, gift certificates, gift vouchers, and anything with a cash value that has been purchased from a retailer and can subsequently be redeemed and spent at that retailer.An eGift or email Gift Card is a gift card that is sent by email, and is purely in electronic form. If you are sending us an email Gift Card, you must forward on the original email or URL link. We protect the identity of our customers and will not send any personal detail to another customer, but we must see the original email.
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  • How quickly will I receive the gift card I bought?

    e-Gifts are available within 5 minutes to 1 hour after purchase or worse case scenario 24 hours, subject to payment clearance. They can be emailed to you, or collected from the website.If you wish to collect the codes of a physical card or have them emailed to you, you can do this by selecting this option when purchasing the card. After collecting the codes from our website, or getting them emailed, you can still ask they are posted to you; you do this from the buy order within my accounts. If physical cards are purchased before Noon (sometimes later) on a working day, they are physically dispatched the same day using Royal Mail 1st Class mail. If you wish the purchase to be sent “to sign for” or “special delivery” you have to pay a surcharge for this. Please note that Cardyard is not liable for any post that goes missing sent first class (see our terms and conditions: https://www.cardyard.co.uk/terms_and_conditions)
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  • What payment methods do you accept?

    Currently payment methods are: Visa & Mastercard debit and credit cardsCardyard account creditbank transfer - contact support@cardyard.co.uk There are no plans to accept Amex or PayPal. You can only pay, and get paid, in UK £ sterling
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  • Why am I being asked for additional information?

    Sometimes transactions may fail to pass our security checks so in order to follow due diligence, we are required to ask for additional information to ensure the card belongs to the named card holder.
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  • I want to know when you have a card in stock?

    You can turn on notifications (https://www.cardyard.co.uk/users/edit#!/notifications) for cards by going to ‘buy gift cards’, type in the retailer you are after and then turn on ‘notify me when in stock’. These notifications are sent out at 12pm every day.
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  • I haven’t received my gift card in the post yet?

    If you haven’t received your gift card in the post just yet, please report this first to support@cardyard.co.uk and include your order number so we can check when it was dispatched and to which address. As we send purchases First Class, there is no guarantee always that Royal Mail delivers it the next day. Items are reported as lost by Royal Mail after 10 working days.
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  • I am due a refund for an order but haven’t received it yet?

    If you experienced an issue with a refund, contact us on support@cardyard.co.uk. In most cases it is the card issuer who hasn’t processed this yet which can take between 5 days till a month pending on your card issuer.
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  • Why is the pin revealed?

    As part of our verification process we need to reveal the pin in order to validate the card and ensure that the correct funds are on the card.
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  • Gifting cards

    Cardyard gift cards are not suitable for gifting, only self-use.Cardyard sells gift cards that come from the public. Physical cards have their PIN revealed, and may not be pristine. We only guarantee the balance on a gift card for 42 days from purchase, and somebody receiving a card as a gift may not appreciate this. If you are happy with all of the above, then by all means buy a gift card from Cardyard to give as a gift.
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  • Buyer 42 day balance guarantee

    When you buy a card from Cardyard, you are covered by our 42 day balance guarantee. This covers your gift card for 6 weeks from purchase. Should there be a balance discrepancy during this period, we will refund or replace the difference.We request you spend your gift card as soon as possible, and don't lose sight of it. If you don't spend it in a couple of days, before you know, 2 months have passed. We suggest you do not purchase a gift card from Cardyard until you are ready to spend it, and then spend it as soon as possible.
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